Troubleshooting and FAQ
Do I have to use organizational units? No. If you're a single team, carry on as you are — one organization is a perfectly good setup. Add organizational units when you actually need to separate teams.
Does an invited member see everything I see? They see the organization you invited them to and everything beneath it. They don't see anything above it or alongside it. To limit someone to one studio, invite them to that studio.
Someone needs access to two studios that don't share a parent. Invite them to each one separately, or invite them at a level above both if they should see everything underneath it.
Why can't I remove this member? The organization Owner can't be removed, and neither can Core members — their organization was merged into yours. See Members.
Why is the MFA switch greyed out? MFA is controlled by your top-level organization and applies to every organizational unit beneath it. Change it there — see Organization overview and settings.
I invited the wrong person. Go to Members → Invitations, open the ⋮ menu on that row and choose Delete Invitation. If they've already accepted, remove them from the Members tab instead.
The invitation expired before they used it. Send a new one — there's no need to wait for the old one to clear.
My Organization ID doesn't look like my account number.
It isn't one. The Organization ID shown under your organization name identifies your organization inside the Console and is a long string of letters and digits. Your account number is the K-number (K012345) on your billing account, shown per server in the Billing Account column on the Servers page. Billing only ever uses the K-number.
Does my organization give me a single invoice? Not yet. Each billing account (K-number) in your organization is invoiced separately, and organizations don't currently group invoicing the way they group servers, members and access. Consolidated invoicing is planned but not available yet — if you need one invoice across several accounts today, contact your i3D.net account manager.
Will importing an organization change my invoices? No. Each account keeps receiving its own invoices, and each server keeps showing its original account number in the Billing Account column on the Servers page.
I don't see the Import organization button. It's an admin-only action. Ask an administrator of your organization to run the import, or to make you an admin.
I need more than ten levels or more than twenty organizational units under a single parent. Raise a support case — the limits can be increased for your organization.
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