Importing an organization

Use this when a separate i3D account belongs to your company and you want it to become part of your organization — the classic case being a company that has accumulated several i3D accounts over the years, or a studio being brought under a publisher's structure.

Importing is also referred to as merging or combining organizations.

Importing is available to organization admins. If you aren't an admin you'll see the organization structure, but not the Import organization button.

To import an organization

1

Open the Overview page

Go to Organization Management → Overview.

2

Start the import

In the Organization Structure panel, click Import organization.

3

Identify the organization

Enter the owner email of the organization you want to bring in — the person who owns that i3D account.

4

Choose where it lands

Choose the destination organization — where in your structure it should sit.

5

Confirm

Read the warning, then click Import organization.

An invitation is sent to that owner. Nothing happens until they accept. The request appears on the Invitations tab with the Core membership label — the marker that sets an import request apart from an ordinary invitation — and you can resend or withdraw it from there.

What happens when they accept

• Their members and servers move into the destination organization you chose.

• Their organization disappears from the Console as a separate entry — it no longer shows in the organization switcher or the structure tree.

• The owner of the imported organization appears in your Members list with the Core membership label.

• Each server keeps showing its original account number in the Billing Account column on the Servers page, so you can always tell which account a server actually belongs to.

• Billing does not change. Each account carries on receiving its own invoices exactly as before. Billing is not yet organization-aware — see Organizations for what that means today.

Reversing an import

You can't reverse an import yourself in every case. If you need to cancel or reverse a merge, contact i3D.net support and we'll do it for you.

When an import will be refused

You'll get a clear message if the import can't go ahead — for example:

• The organization has already been merged into another one.

• The organization is above yours in the structure (merging it would create a loop).

• The combined structure would exceed the depth or width limits — raise a support case if you need those increased.

Related topics

• Inviting a member

• Accepting an invitation

• Members